What does ServiceM8 already do for follow-up?
ServiceM8 is strong once a job is in the system — scheduling, quoting, invoicing and dispatch. Its own add-ons extend that: Phone Agent answers inbound calls into ServiceM8, and Office Agent Pro (about $39/month) automatically chases quotes that haven't been accepted. These are useful, but they only act on work already inside ServiceM8 — they don't capture the enquiries that never make it that far.
- Phone Agent: answers calls into ServiceM8
- Office Agent Pro: chases existing quotes (~$39/month)
- Both act only on jobs already in ServiceM8
Where do enquiries leak before ServiceM8?
Most trade businesses lose enquiries before a job is ever created: missed calls while on the tools, website visitors who leave without enquiring, quote requests that sit in an inbox, and estimates that are never sent. A follow-up layer that only works inside ServiceM8 can't recover those. That gap is where a capture-and-follow-up add-on earns its keep.
- Missed calls while on site
- Website visitors who leave without enquiring
- Quote requests stuck in email or forms
- Estimates never sent
How does Buzzlink work alongside ServiceM8?
Buzzlink is the enquiry-capture and follow-up layer that sits in front of ServiceM8, not a replacement for it. It adds onsite web chat, missed-call text-back, an instant estimator, automated review requests and multi-step SMS/email follow-up. When a lead is qualified and booked, the booking syncs straight into ServiceM8 so your scheduling and invoicing stay exactly where they are.
- Onsite web chat that qualifies and books
- Missed-call text-back within seconds
- Instant estimator on your website
- Automated Google review requests
- Multi-step SMS and email follow-up
- Two-way sync into ServiceM8 jobs
Which should you choose?
If your only leak is quotes sitting unaccepted in ServiceM8, Office Agent Pro is a cheap, focused fix. If you're losing enquiries before they reach ServiceM8 — missed calls, web visitors, inbox quote requests — Buzzlink captures and follows them up, then hands the won jobs to ServiceM8. Many tradies run both: Office Agent Pro for quote chasing and Buzzlink for everything upstream.